Awarded on a framework agreement, Shaylor Special Projects assembled a dedicated project team and supply chain to deliver the projects and drive continuous improvement. It also integrated with Royal Mail specialist suppliers to overcome the challenges associated with fast-track refurbishment, establishing an offsite logistics warehouse to stock long delivery items.

Works comprised strip out, minor mechanical and electrical installations, counter upgrades, new financial services fittings, flooring, signage and point of sale equipment. Due to the high level of risk attached to working alongside live environments in use by both Royal Mail staff and the public, visual displays were used extensively to advise works in progress, updated daily, and full liaison was maintained each day with Post Office Managers.

A full complaints procedure was established, but it was a credit to the entire team that only one complaint was recorded across all 108 branches, which was closed out within one hour of notification.